Privacy Policy

1. Who we are

Merry Morocco (“we”, “us”, “our”) is the data controller responsible for the personal data collected through this website and during the booking and delivery of our tours. This policy explains what we collect, why, and the rights you have. Registered details: [Legal entity name, registered address, Marrakech, Morocco].

2. Data we collect

• Booking & identity data: name, date of birth where required, nationality/passport details for permits, number of travellers.
• Contact data: email address, phone/WhatsApp number, postal address.
• Payment data: processed by our payment providers; we do not store full card numbers.
• Trip data: itinerary preferences, dietary or medical information you choose to share, special requests.
• Website data: IP address, device/browser, pages viewed and cookie data (see Cookies below).

3. How we use your data

• To process and manage your booking and deliver your tour.
• To communicate with you about your trip and respond to enquiries.
• To take payment and prevent fraud.
• To improve our website and services.
• To send marketing, where you have consented — you can opt out at any time.
• To comply with legal and accounting obligations.

4. Lawful bases

We process personal data on the bases of performance of a contract (managing your booking), legitimate interests (running and improving our business securely), consent (marketing and non-essential cookies), and legal obligation (tax and accounting).

5. Sharing your data

We share data only as needed to deliver your trip: with suppliers (riads, hotels, transport, guides, activity providers), payment processors, and IT/communications providers acting on our behalf. We may disclose data where required by law. We do not sell your personal data.

6. International transfers

Delivering your tour may require transferring data to suppliers in Morocco and elsewhere. Where data is transferred outside your home jurisdiction, we take reasonable steps to ensure an appropriate level of protection.

7. Data retention

We keep personal data only as long as necessary for the purposes above, including legal, tax and accounting requirements. Booking records are typically retained for [e.g. 6 years]; marketing data is kept until you unsubscribe.

8. Your rights

Subject to applicable law, you have the right to access, correct, delete or restrict your personal data, to object to processing, to data portability, and to withdraw consent at any time. To exercise these rights, contact us using the details below.

9. Cookies & analytics

We use cookies and similar technologies to operate the website, remember preferences and understand usage (e.g. analytics, and advertising pixels where applicable). You can control non-essential cookies through our cookie banner and your browser settings. [List the specific analytics/ad tools you use, e.g. Google Analytics, Meta Pixel.]

10. Security

We use appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to safeguard your information.

11. Children

Our services are booked by adults. We do not knowingly collect data directly from children; information about minors travelling is provided by the lead traveller.

12. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top reflects the latest version, and material changes will be highlighted where appropriate.

13. Contact & complaints

For any privacy question or to exercise your rights, contact Merry Morocco at contact@merrymorocco.com or via our contact page. If you are in a jurisdiction with a data-protection authority, you also have the right to lodge a complaint with your local supervisory authority.